For our community members, clients and friends impacted by the flooding in Townsville and North Queensland, please stay safe.
- Please follow the directions of the emergency services.
- If you are advised to evacuate, leave immediately. Do not wait.
- If you are in a life threatening emergency, contact 000.
- Stay clear of fast moving water, and don’t drive through flooded creeks and rivers.
- If you have been evacuated, do not return to your home until you have been advised it is safe.
- Please use tap water for drinking & food preparation, and personal hygiene only. Clean supply may be impacted.
- Monitor closely warnings & updates through the Townsville or your local councils emergency dashboard
For our community members, clients and friends impacted by the flooding in many parts of Queensland, please stay safe.
Queensland Government Personal Hardship Assistance
North Queensland Monsson Trough January 2025 Personal Hardship Financial Assistance. This includes access to:
- Emergency Hardship Assistance – $180 for individuals or $900 for families of 5 or more
- Essentials Household Contents Grant (if uninsured) $1765 for individuals and up to $5300 for couples or families
- Essential Services Safety and Reconnection (income assessed, uninsured) $4200 for repairs and replacements, $200 for inspection
- Structural Assistance Grant (income assessed, uninsured, low income owner occupier) up to $80,000
Phones and Data
Telstra is offering assistance to those impacted. Vist Telstra Disaster Assistance or call 1800 888 888
Optus are offering additional data to eligible customers Optus Disaster Assistance or call 1800 507 581
Banks
Most big banks and many small are offering hardship arrangements for paying credit cards, repayment of loans, and mortgages, waiving fees, restructuring business loans.
Google your bank and phone their support line, or look for their financial hardship section.
Housing
The Queensland Government has a dedicated page on Housing help after a disaster
This includes access to:
- Community Recovery Hotline on 1800 173 349
- Rent Connect & mortgage relief
- Disaster clean up & repair
Employer and Super Assistance
Employer help: talk to your employer about access to early pay, or any other help offered through your workplace
You may be able to access your super early if you have experienced a natural disaster. Financial hardship | QSuper
Emergency Funding for PLHIV
People living with HIV may be able to access our Emergency Treatment Fund, including help with payments for other medications. Your doctor, nurse, or other staff member at your GP, s100 prescriber, pharmacy, or sexual health service needs to make this application on your behalf.
Urgent HIV Treatment & Care
If you are in an life threatening emergency, always call 000.
Urgent or treatment related concerns, please seek advice from your GP, out of hours medical provider (e.g. Home Doctor Service 13 7425), sexual health clinic or hospital emergency department (if required). Please note some of these services may be disrupted by the flooding.
A list of sexual health service providers (including their opening times) can be found here by inputting your post code.
Urgent Mental Health Concerns
Mental Health Access Line (MHCALL) 1300 64 22 55
Lifeline (crisis support and suicide prevention) 13 11 14
Suicide Prevention Counselling 1300 659 467
Domestic Violence Support
- If you identify as a women, please call the Womensline: 1800 811 811
- If you identify as a male, please call the Mensline: 1800 600 636
- If you identify as non-binary, please call the service that you feel most comfortable contacting, and let us know whether you have a preferred pronoun.
- If you have experienced sexual violence, please call Sexual Assault helpline: 1800 010 120
Emotional Support
BeyondBlue (emotional support 24 hours a day) 1300 22 4636.
QLife (national LGBTI peer support service) 1800 184 527.
QPP (9am-5pm Monday to Friday) 1800 636 241 07 3013 5555
