How QPP can support you right now during COVID-19

Despite the challenges we are all facing on every level of our lives with COVID-19 – QPP services are operating and staff are here to provide support and assistance for people living with HIV in any way we can (Please see holiday closure dates and alternative contact methods by clicking this link).

Whether you are feeling overwhelmed with physical distancing, emotional, psychological and/or financial vulnerability – QPP can provide support with:

  • Social and emotional support
  • Social connection
  • Peer support to navigate the complex environment of HIV diagnosis, treatment and care.
  • Practical assistance with accessing medications, clinical services, food, housing and other essential support services
  • Information and support with stigma, discrimination, migration and the law.
  • HIV/STI rapid testing.

While we had to temporarily change the way we deliver some of our services, all of our services are back to normal. Our peer navigators, case managers and peer testers  are continuing to provide practical assistance to people living with HIV through resources and some funds available to assist you in emergency situations. Each person’s needs and circumstances will be assessed to determine how best to deliver the services – by phone/text, online format such as video chat, and in person – whichever method suits your situation best. Please see below for more detail.

Chat online now (resuming 11/01/2021) with one of our Peer Navigators by using the Live Chat pop up in the bottom right of our website or phone 1800 636 241 or by filling in the self-referral form online:

If you have any other current support needs that aren’t mentioned here please reach out and contact our team on 1800 636 241 or by filling in the self-referral form online:

Please go the RAPID website for up to date information on HIV/STI services.

Please see further detail about our services below.

Accessing medications

We are able to assist you in getting sufficient supplies of HIV and non-HIV medications and can help to facilitate delivery if you are unable to pick up medications or are concerned about COVID-19.

Accessing food

We can provide assistance if you are having issues with getting an adequate supply of food. We understand that it is especially difficult at this time and may be able to help you access food supplies.

Appropriate housing

If you are experiencing homelessness, or are currently facing issues relating to housing/accommodation – please contact us for information about housing options and assistance you may be eligible to access.

Finding the right information on stigma, discrimination, migration and the law

Our team includes our Stigma and Discrimination Case Manager who may be able to assist you if you currently experiencing issues regarding legal services, migration, discrimination or stigma – they can help and refer you to the right services that will assist.

If you would like to chat with another person living with HIV

QPP’s Peer Navigation team support people diagnosed with HIV to navigate the complex environment of HIV treatment and care. Peer Navigators are located around the state, from geographically diverse regions and represent different gender, ethnic and cultural backgrounds and are able to provide both information and emotional support if needed.

The goals of our Peer Navigators are to:

  • Provide you with immediate peer support if you are recently diagnosed with HIV; or coming to terms with your HIV diagnosis;
  • Increase your understanding of HIV so that you can make reasoned and informed decisions about your treatment and care;
  • Help you to navigate the sometimes complex environment of testing, treatments, doctors, pharmacies and other allied health services; and
  • Where necessary, provide intensive support to ensure you are connected to both health, community and peer support services.

At this time specifically, people may be experiencing increased stress or anxiety in relation to HIV and COVID19. If you feel stressed or anxious about this, please reach out to one of our Peer Navigation team, also people living with HIV. They are here to provide you with emotional and social support online or by phone.

Social groups

In-person social groups have resumed as of early December. As with out other services, these will resume in 2021. Please keep an eye on the calendar for specific times and dates.

If you require an HIV or STI test

QPP’s RAPID HIV/STI testing program remains open at this stage (reopening on 11/01/2021), with additional health and safety protocols in place and we are limiting the numbers of clients in the waiting room. We are also exploring a range of alternative HIV/STI testing models such as the online ordering of self-testing kits.

There is no need to book, but please be aware that there may be a bit of a line up at the door as limits have been placed on the number of people we can have inside at any one time.  We are working towards being able to ensure everyone knows their status.

Information on HIV and COVID-19

Information and updates available on the homepage of  We are also reviewing the QPP website to make it easier for you to find your way around. Watch this space as we develop short videos to make it easier to digest all of the information currently around about HIV and COVID-19

Shout out to community

QPP also needs your help.

This public health issue can be stressful, but our communities have a long history of staying informed and collective action to ensure we look after our health as well as the well-being of those around us. Let’s keep this legacy going…

We are seeking expressions of interest if you have some extra time on your hands.  Would you be a willing volunteer to help deliver food, medications or other essential items to other PLHIV in self-quarantine? Are you a yoga teacher who may be able to offer yoga online? Are you a graphic designer or online blogger who could help with our social media work? Anything else you can think of – please reach out and let us know what you may be able to help with. Send your expression of interest to